An app isn't working on my site. What do I do?

If you have trouble with an App installed from Cloudflare Apps onto your site:

  • Verify that the app is placing itself in the location you expect on the page. You might have to scroll the page or choose a new location to find it.
  • Be sure to carefully read the description and view the app's screenshots, it's possible the app works in a way you don't expect.
  • Ensure that your site has at least the basic skeleton of a legitimate HTML page. 
  • Ask for help on the Cloudflare Community Forums in the area specially devoted to answering App questions.
  • Reach out to the Support Contact email address listed on the right-side of the App's info page.
  • Check your browser's developer tools for Javascript errors, they may help explain how the app is interacting with your site.
  • Unfortunately due to the complex nature of websites, it's possible this app isn't compatible with your site. Look in the Cloudflare Apps listing for alternatives.

If those steps do not help you identify the problem, please file a support ticket and include a HAR file generated while the error occurs. How do I create a HAR file?

Still not finding what you need?

The Cloudflare team is here to help. 95% of questions can be answered using the search tool, but if you can’t find what you need, submit a support request.

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