Removing subscriptions, plans, domains, or accounts

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Learn how to make changes to your current Cloudflare subscription, plan, domain, or account including upgrading, downgrading, and canceling.

Overview

This article provides guidance on managing various account resources at Cloudflare. These resources are defined in the following section:

Cloudflare does not issue refunds if you decide to downgrade or cancel a domain. Refer to our billing policy for more information.

Terminology

Cloudflare uses the following definitions for account resources:

Account

This is the email address used to sign up for Cloudflare services. Accounts are associated to any number of domains.

Domain, Zone or Site

The terms domain, zone, or site are used interchangeably to denote the website added to Cloudflare.

Plan

The level of service for a specific domain such as Free, Pro, Business, or Enterprise.

Subscription, Add-on, or Plan Extension

Subscriptions refer to the Plan Extensions within the Cloudflare Overview app such as Cloudflare Dedicated SSL certificates, Argo, Access, Load Balancing, Stream, etc. Subscriptions cost extra above the plan cost.

Remove a subscription

Removing a subscription consists of two main steps:

  1. Disable the Cloudflare feature
  2. Remove the subscription

Disable the Cloudflare feature

Before canceling a subscription, first, disable the feature before removing the subscription. To disable a feature, click on the service name under Plan Extensions within the Cloudflare Overview app to visit the appropriate Cloudflare UI app for disabling the feature.

Remove the Subscription

1. Log in to the Cloudflare dashboard.

2. Click the appropriate Cloudflare account.

3. Select Billing from your account profile in the top-right corner.

4. Click Subscriptions in the left-hand sidebar.

5. In the subscriptions table, click Cancel on the subscription requiring removal.

cancel_subscriptions_kb.png

To remove Dedicated SSL certificate subscriptions, click Edit and set the count of Dedicated certificates and Custom dedicated certificates to 0 in the popup window and click Continue.

Upgrade or downgrade a domain plan

Before changing a domain plan, consider the following:

To downgrade or upgrade the Cloudflare plan for a domain:

1. Log in to the Cloudflare dashboard.

2. Click the appropriate Cloudflare account for the domain.

3. Ensure the proper domain is selected.

4. Click the Overview app.

5. Click Change under Plan Extensions.

6. Click the appropriate plan type.

7. Click Confirm.

Remove a domain from Cloudflare

If you experience website issues, we recommend temporarily pausing Cloudflare first and contacting Cloudfare Support before removing your domain.

Removing a domain from Cloudflare is not the same as canceling your Cloudflare account. Charges occur for subscriptions still enabled within your account.

Click below to expand the appropriate instructions for removing your domain from Cloudflare:

To remove a domain signed up directly through Cloudflare...
If DNSSEC is activated via Cloudflare, remove the DS record from the registrar configuration before removing your Cloudflare domain.
  1. Log in to Cloudflare.
  2. Select the domain to delete.
  3. In the Overview app scroll down to Advanced Actions.
  4. Click Remove Site from Cloudflare.
  5. In the Remove Site dialog, click Confirm to proceed.
If you signed up through a Cloudflare Hosting Partner...
  1. Log in to Cloudflare.
  2. Next to your website, click the gear icon and then click DNS settings.
  3. Click Disconnect Cloudflare.

Cancel a Cloudflare account

Before canceling your account, contact Cloudfare Support to help you troubleshoot any issues. Issues are often resolved by making minor changes to Cloudflare account settings.

Once the account is deleted, Cloudflare cannot reactivate the original email address for your account. If you ever use Cloudflare again, a different email address is necessary when setting up the account.

You cannot cancel your account unless you follow the order of steps below:

  1. If Cloudflare currently hosts your DNS, add your current DNS records to your new DNS host.

  2. Update name servers at your domain registrar to no longer point at the Cloudflare name servers. Allow up to 24 hours for the name server update to globally propagate.
If your domain is on a Cloudflare CNAME setup, update the records at your DNS provider to point to your website IPs or hostnames instead of Cloudflare.
  1. Follow instructions for removing your domain from Cloudflare.

  2. Repeat the previous step for each domain in the account.

  3. Remove subscriptions such as Dedicated SSL Certificate, Additional Page Rules, Rate Limiting, Load Balancing, Argo, Cloudflare Apps, and Workers.

    You cannot remove payment info if there are active subscriptions for Cloudflare plan extensions features or paid Cloudflare plans.
  1. Click your profile in the top-right of the Cloudflare dashboard and select Account Home.

  2. Click the Billing tab.

  3. On the left, click Payment info.

  4. Finally, click the Delete link to remove your credit card information.

delete_cc_info_kb.png    10. Contact Cloudfare Support to request the cancellation of your account. Your account is                  canceled once the support team provides confirmation.

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