Cloudflare Support

Prior to canceling your account, we recommend contacting Cloudfare Support to assist with troubleshooting any issues you might be experiencing. Many times, issues can be easily addressed by making minor changes to your account settings.

Upgrading/Downgrading a website to another subscription

If you have a paid subscription for a website and wish to downgrade to another paid subscription, follow these steps:

1. Log into Cloudflare.
2. Select the website you wish to downgrade (i.e. example.com) from your list of websites.
3. In the Overview app under Subscription, click Change plan.
4. Select the plan you wish to downgrade to and then click Next step.
5. Click Next step to confirm the change.

OR

1. Log into Cloudflare.
2. In the Subscriptions tab under My Settings (found under your user name at the upper right hand corner of the screen), click Edit.
3. Select the plan for the website you wish to upgrade/downgrade to and then click Save Changes
4. Click Make Payment to confirm the change.

Note: There are no refunds if you decide to downgrade a website. Please refer to our billing policy for more information.

Downgrading a website to Free

If you have a paid subscription for a website and wish to downgrade to Free, follow these steps:

1. Log into Cloudflare.
2. Select the website you wish to downgrade (i.e. example.com) from your list of websites.
3. In the Overview app under Subscription, click Change plan.
4. Select Free and then click Next step.
5. Click Next step to confirm the change.

Note: There are no refunds if you decide to downgrade a website. Please refer to our billing policy for more information.

Also, you may experience a 24 hour gap in SSL encryption for your website traffic while you are transferred to a new SSL certificate.

When downgrading to Free, you lose the remaining days until the end of your billing cycle.

Canceling your account

If you signed up through Cloudflare's website:

1. Update your name servers so you no longer point at the Cloudflare assigned name servers, you can do this by logging into your registrar's website.
2. Allow up to 24 hours for the name servers update to completely propagate.
3. Log into Cloudflare.
4. Select the website you wish to delete from your list of websites.
5. In the Overview app under Status, click the Advanced link to display the advanced settings.
6. Click Delete.
7. Click Delete to proceed with deleting the domain.
8. Repeat steps 4-7 for each website.
9. Click your username in the top of the page and then click My Settings.
10. Click Billing.
11. Click the Delete link to remove your credit card information.
12. Create a support ticket asking for your account to be deleted. Once deleted, the email used cannot be used again at Cloudflare.

Important! If you have activated DNSSEC via Cloudflare, please make sure to remove the DS record from the registrar configuration.

Note: You will only be able to remove the credit card information if you have no active subscriptions for Cloudflare apps or paid Cloudflare plans. You can manage these subscriptions on the Billing History page.

There are no refunds if you decide to cancel your account. Please refer to our billing policy for more information.

If you signed up through a Cloudflare Hosting Partner:

1. Log into Cloudflare.
2. Next to your website, click the gear icon and then click DNS settings.
3. Click Disconnect Cloudflare.
4. Repeat steps 2-3 for each website.