How do I cancel or downgrade my Cloudflare account?

Avatar
Damon
Follow

Learn how to make changes to your current Cloudflare subscription including upgrading, downgrading, and cancelling.

Overview 

If you are experiencing problems with your website, we recommend that you temporarily deactivate Cloudflare first to confirm if the issue is happening within Cloudflare.

Before canceling your account, contact Cloudfare Support to help you troubleshoot any issues that you might be experiencing. Many times, issues can be addressed by making minor changes to your account settings.

Cloudflare does not issue refunds if you decide to downgrade or cancel a domain. Refer to our billing policy for more information.

Upgrade or downgrade a plan

Before making changes to your existing plan, consider the following:

Page Rules: If the plan you are downgrading to comes with fewer page rules than you currently have in use (both paused and active page rules count as "in use"), Cloudflare will first prompt you to visit the Page Rules app to delete some page rules. After you delete those page rules, you can return to continue downgrading your plan. 

Certificates: You may experience a 24 hour lag in SSL encryption for your website traffic while your domain is transferred to a new SSL certificate.

Dedicated SSL Certificates: You may choose to upgrade your existing Universal SSL Certificate to a Dedicated SSL Certificate or a Dedicated SSL Certificate with Custom Hostnames. Learn more about  Dedicated SSL Certificates. 

To downgrade from a paid plan to a different paid plan:

  1. Log into Cloudflare.
  2. Select the website you wish to downgrade (i.e. example.com) from your list of websites.
  3. In the Overview app under Subscription, click Change plan.
  4. Select the plan you wish to downgrade to and then click Next step.
  5. Click Next step to confirm the change.

OR

  1. Log into Cloudflare.
  2. In the Subscriptions tab under the Billing tab (found at the top of your dashboard), click Edit.
  3. Select the plan for the website you wish to upgrade/downgrade to and then click Save Changes
  4. Click Make Payment to confirm the change.  

Downgrade to a Free plan

When downgrading to a Free plan, you lose any remaining days from your paid plan.

The Free plan has the lowest number of page rules allowed.  If the number of page rules than you currently have in use (both paused and active page rules count as "in use") exceed the limit, Cloudflare will first prompt you to visit the Page Rules app to delete some page rules. After you delete those page rules, you can return to continue downgrading your plan. 

To downgrade your current paid subscription to a Free plan:

  1. Log into Cloudflare.
  2. Select the website you wish to downgrade (i.e. example.com) from your list of websites.
  3. In the Overview app under Subscription, click Change plan.
  4. Select Free and then click Next step.
  5. Click Next step to confirm the change. 

Also, you may experience a 24 hour gap in SSL encryption for your website traffic while you are transferred to a new SSL certificate.

Cancel your plan

Before canceling Cloudflare for your domain, you must cancel any add-on subscriptions such as Dedicated SSL Certificate, Additional Page Rules, Rate Limiting, Load Balancing, Argo, Cloudflare Apps, and Workers.

Before cancelling your plan, consider the following:

If you have activated DNSSEC via Cloudflare, remove the DS record from the registrar configuration.

You will only be able to remove the credit card information if you have no active subscriptions for Cloudflare apps or paid Cloudflare plans. You can manage these subscriptions on the Billing History page.

If you signed up through the Cloudflare website:

  1. Update your name servers so you no longer point at the Cloudflare assigned name servers, you can do this by logging into your registrar's website.
  2. Allow up to 24 hours for the name servers update to completely propagate.
  3. Log into Cloudflare.
  4. Select the site you wish to delete from your list of websites.
  5. In the Overview app scroll down to Advanced Actions.
  6. Click Remove Site from Cloudflare.
  7. In the Remove Site dialog, click Confirm to proceed.
  8. Repeat steps 4-7 for each site you wish to remove.
  9. Next, at the top of the page, click the dropdown next to your username and select Account Home.
  10. Click the Billing tab.
  11. On the left, click Payment Method.
  12. Finally, click the Delete link to remove your credit card information.
  13. If you haven't opened a support ticket already, create a new support ticket asking for your account to be deleted. We will then confirm if you've followed the steps above. If you have, simply confirm that you are ready for your account to be removed. Once the account is deleted, the sign up email cannot be used again at Cloudflare.

Or, if you signed up through a Cloudflare Hosting Partner:

  1. Log into Cloudflare.
  2. Next to your website, click the gear icon and then click DNS settings.
  3. Click Disconnect Cloudflare.
  4. Repeat steps 2-3 for each website.
Was this article helpful?
26 out of 182 found this helpful
Not finding what you need?
Ask the Community   Submit a request

95% of questions can be answered using the search tool. This is the quickest way to get a response.

Popular questions: Why is my site slow, 522 errors, I'm expecting a spike in traffic

Powered by Zendesk