Cloudflare Support

Learn how to make changes to your current Cloudflare subscription including upgrading, downgrading, and cancelling.

Overview 

If you are experiencing problems with your website, we recommend that you temporarily deactivate Cloudflare first to confirm if the issue is happening within Cloudflare.

Before canceling your account, contact Cloudfare Support to help you troubleshoot any issues that you might be experiencing. Many times, issues can be addressed by making minor changes to your account settings.

Upgrade or downgrade a plan

Before making changes to your existing plan, consider the following:

Page Rules: If the plan you are downgrading to comes with fewer page rules than you currently have in use (both paused and active page rules count as "in use"), Cloudflare will first prompt you to visit the Page Rules app to delete some page rules. After you delete those page rules, you can return to continue downgrading your plan. 

Certificates: You may experience a 24 hour lag in SSL encryption for your website traffic while your domain is transferred to a new SSL certificate.

Dedicated SSL Certificates: You may choose to upgrade your existing Universal SSL Certificate to a Dedicated SSL Certificate or a Dedicated SSL Certificate with Custom Hostnames. Learn more about  Dedicated SSL Certificates. 

To downgrade from a paid plan to a different paid plan:

1. Log into Cloudflare.
2. Select the website you wish to downgrade (i.e. example.com) from your list of websites.
3. In the Overview app under Subscription, click Change plan.
4. Select the plan you wish to downgrade to and then click Next step.
5. Click Next step to confirm the change.

OR

1. Log into Cloudflare.
2. In the Subscriptions tab under the Billing tab (found at the top of your dashboard), click Edit.
3. Select the plan for the website you wish to upgrade/downgrade to and then click Save Changes
4. Click Make Payment to confirm the change.  

Downgrade to a Free plan

The Free plan has the lowest number of page rules allowed.  If the number of page rules than you currently have in use (both paused and active page rules count as "in use") exceed the limit, Cloudflare will first prompt you to visit the Page Rules app to delete some page rules. After you delete those page rules, you can return to continue downgrading your plan. 

To downgrade your current paid subscription to a Free plan:

1. Log into Cloudflare.
2. Select the website you wish to downgrade (i.e. example.com) from your list of websites.
3. In the Overview app under Subscription, click Change plan.
4. Select Free and then click Next step.
5. Click Next step to confirm the change. 

Also, you may experience a 24 hour gap in SSL encryption for your website traffic while you are transferred to a new SSL certificate.

Cancel your plan

Before cancelling your plan, consider the following:

If you have activated DNSSEC via Cloudflare, remove the DS record from the registrar configuration.

You will only be able to remove the credit card information if you have no active subscriptions for Cloudflare apps or paid Cloudflare plans. You can manage these subscriptions on the Billing History page.

If you signed up through the Cloudflare website:

1. Update your name servers so you no longer point at the Cloudflare assigned name servers, you can do this by logging into your registrar's website.
2. Allow up to 24 hours for the name servers update to completely propagate.
3. Log into Cloudflare.
4. Select the website you wish to delete from your list of websites.
5. In the Overview app under Status, click the Advanced link to display the advanced settings.
6. Click Delete.
7. Click Delete to proceed with deleting the domain.
8. Repeat steps 4-7 for each website.
9. Click the Billing tab.
10. Click the Payment Methods link.
11. Click the Delete link to remove your credit card information.
12. Create a support ticket asking for your account to be deleted. Once deleted, the email used cannot be used again at Cloudflare.

Or, if you signed up through a Cloudflare Hosting Partner:

1. Log into Cloudflare.
2. Next to your website, click the gear icon and then click DNS settings.
3. Click Disconnect Cloudflare.
4. Repeat steps 2-3 for each website.