How do I update my billing information?

Learn how to keep your billing information current if you need to make any changes to your subscription or if Cloudflare is unable to process your payment.


Overview

To avoid potential disruptions in your Cloudflare services, it is important to ensure your billing information is current and accurate.  It is also important to understand how Cloudflare plans and add-ons are priced.

Your current payment method appears in the Cloudflare dashboard Billing tab, under the Payment Method category.

cf_billing_payment_method_list_ann.png 

If you currently subscribe to any add-on services, Cloudflare must always have a payment method on file.  If you need to remove a payment method, then you have to enter a new one to replace it; otherwise, you will see an error.

If Cloudflare is unable to process your payment, review My payment failed, what do I do?

See the instructions below for adding a new payment method and updating your current method.

Customers in the Enterprise plan have additional payment options such as wire and ACH as well as yearly or quarterly billing. To discuss upgrading to Enterprise, contact us.

Add a new payment method

To start:

1. Log in to the Cloudflare dashboard.

2. In the Account Home page, click the accounts dropdown to select the account you want to modify.

3. Click the Billing tab.

4. On the left navigation, click Payment Method to show the Payment Information panel.

5. If there is no payment method on file, click Add payment method. Otherwise, click Change payment method.

6. If you’re changing the payment method, a Change payment method dialog opens, click Confirm.

7. Next, an Add payment method dialog opens, click either PayPal or Credit Card.

If using PayPal, a PayPal dialog opens. Log in to your PayPal account and follow the online instructions until the system returns you to the Cloudflare page where you can continue with your set-up.

8. In the Add payment method dialog, re-enter all of the required information.

9. Optionally, you may also update your Company and VAT Number, if applicable.

10. To finish, click Confirm.

Ensure your payment method appears under Payment Information.


Update your current payment method

You must always have an active payment method on file if you’re currently subscribed to any Cloudflare paid service. To remove your payment method from file, you must cancel all Cloudflare paid services first. See How do I cancel or downgrade my Cloudflare account?

To start:

1. Log in to the Cloudflare dashboard.

2. In the Account Home page, click the accounts dropdown to select the account you want to modify.

3. Click the Billing tab.

4. On the left navigation, click Payment Method to show the Payment Information panel.

5. In the listed payment method, if you’re paying with a credit card, click the Edit icon.

If you’re using PayPal, the information cannot be edited, but you can follow the instructions above to add a new payment method, then you can re-enter your PayPal-related information.

cf_billing_payment_method_edit_ann.png

6. In the Add payment method dialog, re-enter all of the required information.

7. Optionally, you may also update your Company and VAT Number, if applicable.

8. To finish, click Confirm.

Ensure your payment method appears under Payment Information

Still not finding what you need?

The Cloudflare team is here to help. 95% of questions can be answered using the search tool, but if you can’t find what you need, submit a support request.

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