How do I update my billing information?


Overview

To avoid potential disruptions in your Cloudflare services, it is important to ensure your billing information is current and accurate.  It is also important to understand how Cloudflare plans and add-ons are priced.

Your current payment method appears in the Cloudflare dashboard Billing tab, under the Payment info category.

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If you currently subscribe to any add-on services, Cloudflare must always have a payment method on file.  If you need to remove a payment method, then you have to enter a new one to replace it. Otherwise, you will see an error.

If Cloudflare is unable to process your payment, review My payment failed, what do I do?

Customers in the Enterprise plan have additional payment options such as wire and ACH as well as yearly or quarterly billing. To discuss upgrading to Enterprise, contact us.

The two types of addresses associated with payment are Billing and Service addresses. The Billing address is associated with your Payment method. A Service address is where your company is registered and is used to calculate your sales tax if applicable.

To include your Company's information in your invoices, you must include a Service address, Company name and VAT number (if applicable) in the Payment method section.


Add or update your payment method

If you don't have a payment method on file, you can add a new one. Otherwise, you can update your existing payment method.

To start:

1. Log in to the Cloudflare dashboard.

2. Click the Billing tab.

3. On the left navigation, click Payment info.

4. If there is no payment method on file, the Payment method dialog opens automatically.

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Otherwise, click Edit next to your current payment method and the Payment method dialog opens.

5. Next, enter the required information based on the payment options below.

If paying by credit card:

  • Enter all the information required under the Credit Card Details form.
  • Click to expand the link Need to display different contact information on your invoice? to add a Service address as well as Company and VAT Number, if applicable.
You are required to enter a Service address if your billing address or company is located in a taxable jurisdiction and if you would like your Company name to appear on your invoice.

If paying by PayPal:

  • Click the PayPal logo on the upper right.
  • Follow the online instructions until PayPal returns you to the Cloudflare Payment method dialog where you can continue with your set-up.
  • Verify that your PayPal username now appears next to the PayPal logo.
  • Add your account contact information as well as Company and VAT Number, if applicable.

6. Review the payment method and contact information to ensure it's accurate.

7. To finish, click Confirm. The Payment method dialog closes and you will see a confirmation message at the bottom of the screen.

Ensure your new payment method now appears in the Payment Method screen.


Delete your current payment method

You must always have an active payment method on file if you’re currently subscribed to any Cloudflare paid service.

Before removing your payment method from file, you must cancel all Cloudflare paid services first. See How do I cancel or downgrade my Cloudflare account?

To delete your current payment method:

1. Log in to the Cloudflare dashboard.

2. Click the Billing tab.

3. On the left navigation, click Payment info.

4. Next to your current payment method, click Delete.

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5. To finish, click Confirm.

Now, the Payment method dialog should appear in the Payment Method screen, where you may enter new payment details.


Update your billing address

The Billing address is associated with your Payment method. If you need to update your billing address, you must also enter your Payment method. The process for updating your billing address depends on the Payment method.

If paying by credit card:

1. Log in to the Cloudflare dashboard.

2. Under the My Profile dropdown, select Billing.

3. Ensure that you have selected the Account for which you want to update your payment address.

4. On the left navigation, click Payment info.

5. In the Payment method section, click Edit.

6. Enter your Credit card details and new Billing address in the Payment method dialog.

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If you want your company name to appear on your invoice, click to expand the link Need to display different contact information on your invoice? to add a Service address.

7. To finish, click Confirm. The Payment method dialog closes and you will see a confirmation message at the bottom of the screen.

If paying by PayPal, please refer to Paypal’s billing address documentation.


Add or update your Service address

A Service address is where your company is registered for tax purposes. Your Service address is used to calculate your sales tax and required to include your Company name and VAT number on your invoice.

Your Service address can be updated without updating your Payment method in the Payment info section of the Billing dashboard.

To add or update your Service address:

1. Log in to the Cloudflare dashboard.

2. Under the My Profile dropdown, select Billing.

3. Ensure that you have selected the Account for which you want to update your payment address.

4. On the left navigation, click Payment info.

5. Click Edit in the Service address section.

update_service_address_kb.png

6. Enter your Service address, Company name, and VAT number (if applicable).

7. To finish, click Confirm.


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