How do I update my billing information?

Learn how to keep your billing information current if you need to make any changes to your subscription or if Cloudflare is unable to process your payment.


Overview

To avoid potential disruptions in your Cloudflare services, it is important to ensure your billing information is current and accurate.  It is also important to understand how Cloudflare plans and add-ons are priced.

Your current payment method appears in the Cloudflare dashboard Billing tab, under the Payment Method category.

cf-billing-payment-method-ann.png 

If you currently subscribe to any add-on services, Cloudflare must always have a payment method on file.  If you need to remove a payment method, then you have to enter a new one to replace it. Otherwise, you will see an error.

If Cloudflare is unable to process your payment, review My payment failed, what do I do?

See the instructions below for adding a new payment method and updating your current method.

Customers in the Enterprise plan have additional payment options such as wire and ACH as well as yearly or quarterly billing. To discuss upgrading to Enterprise, contact us.

Add or update your payment method

If you don't have a payment method on file, you can add a new one. Otherwise, you can update your existing payment method.

To start:

1. Log in to the Cloudflare dashboard.

2. In the Account Home page, click the accounts dropdown to select the account you want to modify.

3. Click the Billing tab.

4. On the left navigation, click Payment Method.

5. If there is no payment method on file, the Payment Method dialog opens automatically. Otherwise, click Edit next to your current payment method and the Payment Method dialog opens.

6. Next, enter the required information based on the payment options below.

If paying by credit card:

  • Enter all the information required under the Credit Card Details form.
  • Click to expand the link Need to display different contact information on your invoice? to add the account contact information as well as Company and VAT Number, if applicable.

If paying by PayPal:

  • Click the PayPal logo on the upper right.
  • Follow the the online instructions until PayPal returns you to the Cloudflare Payment Method dialog where you can continue with your set-up.
  • Verify that your PayPal username now appears next to the PayPal logo.
  • Add your account contact information as well as Company and VAT Number, if applicable.

7. Review the payment method and contact information to ensure it's accurate.

8. To finish, click Confirm. The Payment Method dialog closes and you will see a confirmation message at the bottom of the screen.

Ensure your new payment method now appears in the Payment Method screen.


Delete your current payment method

You must always have an active payment method on file if you’re currently subscribed to any Cloudflare paid service.

Before removing your payment method from file, you must cancel all Cloudflare paid services first. See How do I cancel or downgrade my Cloudflare account?

To delete your current payment method:

1. Log in to the Cloudflare dashboard.

2. In the Account Home page, click the accounts dropdown to select the account you want to modify.

3. Click the Billing tab.

4. On the left navigation, click Payment Method.

5. Next to your current payment method, click Delete.

6. To finish, click Confirm.

Now, the Payment Method dialog should appear in the Payment Method screen, where you may enter new payment details.

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