Learn more about how to add or update your Cloudflare account billing information.
Overview
To avoid potential disruptions in your Cloudflare services, it is important to ensure your billing information is current and accurate. It is also important to understand how Cloudflare plans and add-ons are priced.
Your current payment methods (primary and backup) appear in the Cloudflare dashboard Billing tab, under the Payment info category.
If Cloudflare is unable to process your payment, review Troubleshooting failed payments.
Your billing address can either be associated with your Payment method or your business' physical address. It will be used to calculate your sales tax (if applicable).
To include your business' information in your invoices, you must include a Billing address, Company name and VAT/GST number (if applicable) in the Payment method section.
Add or update payment methods
A primary payment method is required to process payment for Cloudflare products and services.
To add or update your primary payment method,
1. Log in to the Cloudflare dashboard.
2. Click Billing.
3. Click Payment info.
4. If there is no payment method on file, the Payment method dialog opens automatically. Otherwise, click Manage next to your current payment method and the Payment method dialog opens.
5. Enter the required information based on the payment options below.
- If paying by credit card:
- Enter all the information required under the Credit Card Details form.
- To add your business' information to your invoice, include your Company and VAT/GST Number, if applicable.
- If paying by PayPal (will charge your credit card if you do not have enough funds in your PayPal account):
- Click the PayPal logo on the upper right.
- Follow the online instructions until PayPal returns you to the Cloudflare Payment method dialog where you can continue with your set-up.
- Verify that your PayPal username now appears next to the PayPal logo.
- Add your account contact information as well as Company and VAT/GST Number, if applicable.
6. Review the payment method and contact information to ensure it's accurate.
7. To finish, click Confirm.
Ensure your new payment method now appears in the Payment Method screen.
Add a backup payment method
A backup payment method is used if the primary payment method fails. To add a backup payment method,
1. Follow steps 1-3 above.
2. Click Manage to add an additional payment method.
3. In the Backup card, click Add to enter a backup payment method.
4. Enter the required information based on your preferred payment method (credit card or PayPal), then click Confirm.
5. If you would like to make the backup payment method the primary method, click Make primary payment method in the Backup card.
6. Click Back to return to the Payment methods screen.
Delete your current payment method
You must always have an active payment method on file if you’re currently subscribed to any Cloudflare paid service.
Before removing your payment method from file, you must cancel all Cloudflare paid services first. See Canceling Cloudflare subscriptions.
To delete your current payment method:
1. Log in to the Cloudflare dashboard.
2. Click the Billing tab.
3. On the left navigation, click Payment info.
4. Next to your current payment method, click Delete.
5. To finish, click Confirm.
Now, the Payment method dialog should appear in the Payment Method screen, where you may enter new payment details.
Update your billing address
The billing address is associated with your Payment method and is used to calculate your sales tax. If you need to update your billing address, you must also enter your Payment method. The process for updating your billing address depends on the Payment method.
If paying by credit card:
1. Log in to the Cloudflare dashboard.
2. Under the My Profile dropdown, select Billing.
3. Ensure that you have selected the Account for which you want to update your payment address.
4. On the left navigation, click Payment info.
5. In the Payment method section, click Edit.
6. Enter your Credit card details and new Billing address in the Payment method dialog. Include a Company name and VAT/GST number (if applicable) if you would like your Company's information included on your invoice.
7. Review the suggested address in the pop-up window. If the information is correct, click Confirm. If not, click Edit this address to return to the Payment method dialog.
If paying by PayPal, please refer to Paypal’s billing address documentation.