Why am I getting a "Not a registered domain" (Code: 1049) error message?

This error message can appear due to the following common reasons:

1. The domain is not returning a valid SOA.

2. The domain is not returning valid nameservers prior to Cloudflare (you can't just add the Cloudflare nameservers to get around this). The domain must be returning the nameservers active at your registrar **prior to Cloudflare.**

3. Your domain must still be in the process of resolving.

You must contact your registrar for assistance with these items. Cloudflare can not manually add domains in any circumstance.

Note about "Not a registered domain":
If your site isn't returning a SOA record, or if the domain isn't being picked up in whois,  then you need to make sure your site has name servers attached to the domain. You should check with your registrar to make sure an SOA is returned, or add the site to a service like DynDNS so that name servers and an SOA are returned in the lookup.
Still not finding what you need?

The Cloudflare team is here to help. 95% of questions can be answered using the search tool, but if you can’t find what you need, submit a support request.

Powered by Zendesk