Error 1000: DNS points to prohibited IP

When attempting to visit a website, you might see the following error message:

Error 1000

DNS points to a prohibited IP

You've requested a page on a website<website URL> that is on the Cloudflare network. Unfortunately, it is resolving to an IP address that is creating a conflict within Cloudflare's system.

If you are the owner of this website, you should login to Cloudflare and change the DNS A records for <website URL> to resolve to a different IP address.

This problem may occur if any of the following conditions is true:

  • The IP address that Cloudflare is pointing to is incorrect.
  • Your service is pointing to another proxy in your zone file. Because Cloudflare is also a reverse proxy, enabling our proxy on a record may create a cyclic loop.
  • The request includes an X-Forwarded-For header over 100 characters in length.
  • The request includes two X-Forwarded-For headers.
  • Cloudflare detects a cyclic loop; e.g., Cloudflare is proxying back to Cloudflare. This is detected when your origin responds with a "cf-ray" or "cf-connecting-ip" header.

To resolve this problem, perform one of the following:

Method 1: Change the A record value

  1. Log in to Cloudflare.
  2. Select the DNS app from the top bar.
  3. Enter the correct IP address for the A record.
  4. Click Save.

Method 2: Remove the proxy

  1. Log in to Cloudflare.
  2. Select the DNS app from the top bar.
  3. Click the orange cloud icon next to the CNAME (www) record. This will change the icon to a gray cloud.
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