Learn how to solve common issues with accounts or the login process
Forgot your email?
Enterprise plans
If you forget the email address associated with your account, contact your Customer Success Manager.
Free, Pro, and Business plans
If you forget the email address associated with your application:
1. Go to Forgot Email?
2. Enter your domain name.
3. Cloudflare will send an email to the address associated with your domain name. If you do not receive an email within 20 minutes, check your spam folder. The message will be sent from [email protected] or [email protected].
If you still cannot access the email address associated with your Cloudflare account, you need to move your domain to another account.
Cloudflare requires these steps to prevent account hijacking.
Forgot your password?
If you forget your account password:
1. Go to Password Reset.
2. Enter your email address.
3. You should receive an email from Cloudflare. If you do not receive it within 20 minutes, check your spam folder. The message will be sent from [email protected] or [email protected].
4. Select the password reset link. This link will expire after two hours.
Issues with two-factor authentication?
You might lose access to a mobile device, security key, or authentication code.
Use a backup code
Generally, you can solve these issues by using a backup code or retrieving a backup code from your preferred authentication app.
When setting up 2FA, you should have saved your backup codes in a secure location. To restore lost access using a Cloudflare backup code:
1. Retrieve the backup code from where you stored it.
2. Navigate to the Cloudflare login page.
3. Enter the backup code in the login screen, then click Log in.
Disable 2FA
If you or another account owner still has access to your Cloudflare account, you could disable your 2FA settings.
Recover your account
If you do not have access to your 2FA account or backup codes, use a verified device to request a temporary access code.
1. Log into the Cloudflare dashboard.
2. On the Two-Factor Authentication page, click Can't access your 2FA device or backup codes?.
3. Click Begin recovery.
4. Using a temporary access code, verify the email address associated with your account.
5. Using a device that you have logged in from before, verify your device. If you clear your cookies often or are logging in from a different IP address, you have wiped our memory of your device and will need to use a different device to verify.
6. For security reasons, you have to wait 3 to 5 days after completing verification to receive your temporary access code.
Still need additional help?
If you are still having issues with your two-factor authentication, follow the instructions provided in the Verify device stage of Recover your account.
Cannot verify your email?
Once you sign up for a Cloudflare account, you should receive an email with a link to verify your email account.
If you see a This link is not valid page, try clicking the link:
- In a different browser
- In your current browser, but in an incognito window
Change your Cloudflare email address or password
Change email address
To change the email address associated with your Cloudflare account:
1. Go to your Profile.
2. Select your account.
3. In the Email Address panel, select Change Email Address.
4. In the dialog, enter your new email address in New email and Confirm email then enter your current password.
5. Select Save.
Change password
1. Go to your Profile.
2. Select your account.
3. Select Authentication.
4. On Password, select Change.
5. Change your password and select Save.
Secure a compromised account
If you observe suspicious activity within your Cloudflare account, secure your account via these steps:
- Change your password
- View and revoke current Cloudflare account sessions
- Enable Two-Factor Authentication (2FA)
- Change your API key and tokens
- Review the Audit Log and undo unfamiliar setting changes