Updating your Cloudflare email and password

Learn how to manage your Cloudflare email address and password. You can change your Cloudflare email address or password in the Cloudflare dashboard.

Change your Cloudflare email address

To change the email address associated with your Cloudflare account:

1. Log in to the Cloudflare dashboard.

If you have two-factor authentication enabled, you need to enter an authentication code to log in.

2. In the top right corner, click the user icon then click My Profile.

3. In the My Profile page, select the Communication tab.

4. In the Email Address panel, click Change Email Address.

5. In the dialog, enter your new email address in New email and Confirm email then enter your current password.

6. Click Save.

screenshot of change email address dialog with a form to enter and confirm a new email address for a Cloudflare account.

Change your Cloudflare password

We recommend using a strong unique password (or password manager) and enabling 2FA to mitigate the possibility of account compromise. If you believe your account has been compromised, contact Cloudflare Support.

If you forget or lose access to your password, you can change it on the Cloudflare log in screen.

To change your Cloudflare password:

1. Click the forgot password link on the Cloudflare log in screen. You will see a Forgot your Password? screen.

screenshot of Cloudflare login screen with the

2. Enter your email address, then click Send. You will receive an email with a reset code.

If you initiated a password reset but haven't received an email after 20 minutes, check your spam folder. The message will be sent from no-reply@cloudflare.com. If you can't find the email, you can start the reset process again. The password change code will expire two (2) hours from the time of the email.

3. Enter the Reset code from that email and your New passwordConfirm password then click Reset Password. You will be redirected to the login screen and receive a confirmation email that your password has been changed. 

screenshot of the reset your password screen with a sample reset code and new password

4. Enter your email and your new password, then click Log in to access the Cloudflare dashboard. 

For added account security, consider changing your API keys and tokens.

Troubleshoot Cloudflare email issues

If you can’t access the e-mail address associated with your Cloudflare account or don’t know which email address it is, you have two options:

Opening a new Cloudflare account will require going through the signup process to add your domain(s) to Cloudflare again. After adding your domain to the new account, you receive two new Cloudflare nameservers.

Cloudflare cannot guarantee that your assigned nameservers will be the same across the domains in your account. Attempting to use the nameservers that are not the Cloudflare nameservers listed in the dashboard exposes your account to DNS hijacking.

When configuring your nameservers at your domain registrar, be sure to use the assigned nameservers listed in the Cloudflare dashboard. The domain will automatically transfer into your new account (and be disabled from the previous one).

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