What should I do if my customer is under attack?

First identify the type of attack so you can choose the appropriate mitigation strategy. As an easy first step, ask your customers to enable “I’m under attack” mode from your control panel or from their Cloudflare account.

If the attack is directly targeting the root directory of the domain and your integration uses CNAME DNS mode, we suggest signing the customer up with Cloudflare directly and activating Full DNS mode.You can then follow this guide:

I am under DDoS attack, what do I do?

You should also contact the Cloudflare support team and provide the domain which is under attack along with detailed attack information, such as logs.

Open a ticket by sending email to [email protected] 

Still not finding what you need?

The Cloudflare team is here to help. 95% of questions can be answered using the search tool, but if you can’t find what you need, submit a support request.

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