Understanding Cloudflare Invoices

Learn more about how to review and download Cloudflare invoices. You will receive a monthly invoice from Cloudflare for some paid plans (Pro and Business) as well as subscriptions or add-on services. 


Overview

Enterprise customers receive invoices directly from the Cloudflare accounting team.

An invoice appears in the Billing section of your Cloudflare account when you:

  • upgrade or downgrade a Cloudflare plan type is upgraded or downgraded to/from a paid plan
  • add a new domain to a Cloudflare account
  • enable or renew a subscription or add-on service

Each invoice shows an invoice date, which corresponds to the date that your Cloudflare account was initially changed. You will be charged immediately for the plan, additional domain, or add-on service and an invoice appears in the Cloudflare dashboard within 24 hours.

For example, if you upgrade your plan or enable a subscription on October 1, the payment method on file is charged immediately. An invoice will appear in the Billing section on October 2. 

After the initial plan or subscription purchase, the billing period lasts 30 days. Payments for all monthly recurring costs will be processed on the last day of the billing period. An invoice for plans and subscriptions or add-ons are also generated that same day and will appear in the Billing section within 24 hours. 

For example, if your billing period ends on October 30, your payment method on file is charged and an invoice will appear in the Billing section on October 31. 

All invoices are available in the Billing section of your Cloudflare dashboard.

For any historical invoices not included in the Billing section, please contact Cloudflare support. We will provide you with a link to download the invoice.

Download invoice from Cloudflare dashboard

To download your Cloudflare invoice:

  1. Log in to your Cloudflare account
  2. Click the Billing tab.
  3. On the left navigation, click Invoices. You will see all of the invoices associated with your account.
  4. Click Download next to the desired invoice. 

billing_invoice.png

Invoices cannot be re-generated once issued. Any pending billing updates or changes appear in the next month’s invoice.

Troubleshooting invoice issues

Billing contact information changed

Every month, Cloudflare sends a downloadable link to view your invoice using the email address associated with your Cloudflare account. If your billing contact information has changed, update your Cloudflare email address as soon as possible.

Company name missing from Cloudflare invoice

If you are using Cloudflare for your business and would like your company name and VAT ID or Tax ID/EIN (if applicable) to appear on your invoice, add in the company name when updating your Cloudflare billing information

Adding a company name and VAT ID or Tax ID/EIN (if applicable) to a Cloudflare invoice may take up to one billing period to appear on your invoice.

billing_with_company_and_vat.png

Inconsistent invoice and payment amounts in the Cloudflare dashboard

If you are past due on payment for a Cloudflare plan or add-on service and order additional services, the past due amount will be added to your invoice amount. This may cause inconsistencies between what you see in the dashboard. Once your account is current, the amounts in the Cloudflare dashboard should update accordingly. 

It may take one billing period for the change to appear in the Cloudflare dashboard.

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