My payment failed, what do I do?

If a Cloudflare payment fails, you might need to ask your bank to remove a hold, update your billing information in Cloudflare, or ensure that your account has sufficient funds.


Common reasons for failed payments

Below are the most common reasons why transactions are declined when Cloudflare tries to process your payment.

Your bank placed a hold

The bank or card issuer has placed a hold or other similar measure that prevents Cloudflare from charging the card on file. The email you received alerting you about the failed payment lists the specific reason for the decline.

Contact your bank to check for any restriction that would prevent Cloudflare from successfully processing your payment.

Your billing information needs updating

The billing information that Cloudflare has on file is inaccurate or incomplete. Also, the credit card on file might have expired.

To ensure all billing information is current and accurate, see How do I update my billing information?

Your payment account has insufficient funds

Cloudflare was unable to collect payment due to insufficient funds in the account on file. Contact your financial institution to ensure fund availability.

Still not finding what you need?

The Cloudflare team is here to help. 95% of questions can be answered using the search tool, but if you can’t find what you need, submit a support request.

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