Learn more about how to handle failed payments for Cloudflare plans and add-ons or subscrictions.
If payment for a new Cloudflare plan or add-on/subscription fails, you may need to ask your bank to remove a hold, update your Cloudflare billing information, or confirm that your account has sufficient funds
If payment for a recurring charge for a Cloudflare plan or add-on/subscription is unsuccessful after five (5) days, your account is automatically downgraded to a Free plan. Downgrading to a Free plan does not suspend your website, but you will lose any subscriptions or add-on services associated with the Pro, Business, or Enterprise plan.
After confirming your payment method information, we suggest manually updating your plan type and subscriptions using the Cloudflare dashboard.
Common reasons for failed payments
The bank or card issuer has placed a hold or other similar measure that prevents Cloudflare from charging the card on file. The email you received alerting you about the failed payment lists the specific reason for the decline.
Contact your bank to check for any restriction that would prevent Cloudflare from successfully processing your payment.
Incorrect billing information
The billing information that Cloudflare has on file is inaccurate or incomplete. Also, the credit card on file might have expired.
To ensure all billing information is current and accurate, see Updating your Cloudflare billing information.
Cloudflare was unable to collect payment due to insufficient funds in the account on file. Contact your financial institution to ensure fund availability.
Cloudflare Registrar domain purchases
Cloudflare processes payments for Registrar domain transfers one at a time, which may trigger a failed payment for users that purchase multiple domains at a time.
For example, if you register five (5) domains in one day, you will be charged five times. This may be flagged as fraud by your credit card company.
Contact your financial institution to ensure that this payment will be processed.