Why was my domain deleted from Cloudflare?

This article provides steps to investigate and recover a domain deleted from a Cloudflare account.


Overview

Domain deletion commonly occurs for two reasons:

  • A user with access to the domain removed it.
  • The nameservers no longer point to Cloudflare’s nameservers. Cloudflare continuously monitors domain registration to ensure Cloudflare’s nameservers remain authoritative.
To recover a deleted domain, add it back to your Cloudflare account.

Step 1 - Check Audit Logs in your Cloudflare account

Cloudflare Audit Logs contain information about domain deletion.  Review using the Audit Logs for additional information about the Audit Logs feature.

1. Log in to the Cloudflare dashboard.

2. Click the appropriate Cloudflare account where the deleted domain existed.

3. Click Audit Log in the second navigation bar from the top.

4. For Domain, enter the domain name that was deleted.

5. Click on a Delete Action and ensure that Resource says Zone.

6. Observe the Date, User IP Address, and User that deleted the domain.

7. If User IP Address is 127.0.0.1 or contains no data, the deletion was automatically performed by Cloudflare’s systems: Move to Step 2 

Delete is an Action that denotes domain deletion but is also commonly utilized for deletion of other various account settings. Therefore, ensure that Resource says Zone.


Step 2 - Check whether domain registration lists Cloudflare nameservers

It is not necessary to check domain registration for domains utilizing a Cloudflare CNAME setup.

1. Use either the command-line based “whois” application provided with your Operating System or a website such as whois.icann.org or www.whois.net.

  • If you are unable to find the nameserver details for your domain, reach out to your domain registrar or domain provider to provide the domain registration information.
  • Ensure Cloudflare’s nameservers are the only two nameservers listed in the domain registration details.
  • Ensure nameservers are spelled correctly in the domain registration.

2. Confirm that the nameservers exactly match the nameservers provided within the Cloudflare Nameservers section of the Cloudflare DNS app.

3. If you identify incorrect information, log in to your domain provider’s portal to make updates or contact your domain provider for assistance.


Step 3 - Check whether domain resolution uses Cloudflare nameservers

It is not necessary to check domain registration for domains utilizing a Cloudflare CNAME setup.

1. Use command-line or third-party tools to confirm if Cloudflare's nameservers are configured:

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