Get help with common issues related to the Cloudflare DNS app.
Frequently asked questions about Cloudflare DNS
- Where can I learn more about DNS?
- Is Cloudflare a free DNS (domain nameserver) provider?
- Does Cloudflare charge for or limit DNS queries?
- How fast is Cloudflare's free DNS service?
- How many DNS records can I have per domain?
- Where do I change my nameservers to point to Cloudflare?
- Can I use Cloudflare without changing my nameservers to Cloudflare?
- How long does it take for a DNS change I made to push out?
- Does Cloudflare support IPv6 DNS entries?
- Can I use Cloudflare with a Blogger.com domain?
- Does Cloudflare offer domain masking?
- Can I CNAME a domain not on Cloudflare to a domain that is on Cloudflare?
- Can I use add-on domains with Cloudflare?
- Does Cloudflare support wildcard DNS entries?
- Why can't I make ANY queries to Cloudflare DNS servers?
- Why do I have to remove my DS record when signing up for Cloudflare?
- What happens when I remove the DS record?
- Does Cloudflare support EDNS0 (extension mechanisms for DNS)?
- Which record types does Cloudflare not proxy?
- What does the Automatic TTL value mean?
- What should I do if I change my server IP address or hosting provider?
- Does Cloudflare work with dynamic DNS?
- Where can I find my Cloudflare name servers?
- Should the cloud icon beside my DNS record be orange or gray?
- Can subdomains be added directly to Cloudflare?
- Can I setup a DNS record for only the root domain?
- Why do I see SOA record warnings?
Where can I learn more about DNS?
Please visit the Cloudflare Learning Center DNS guides.
Is Cloudflare a free DNS (domain nameserver) provider?
Cloudflare offers free DNS services to customers in all plans. Note that:
1. You do not need to change your hosting provider to use Cloudflare.
2. You do not need to move away from your registrar. The only change you make with your registrar is to point the authoritative nameservers to the Cloudflare nameservers.
As of October 2018, you can transfer your domain to Cloudflare Registrar.
Does Cloudflare charge for or limit DNS queries?
Cloudflare's authoritative DNS services are free of charge and Cloudflare does not limit DNS queries for a domain on the Cloudflare network.
How fast is Cloudflare's free DNS service?
Cloudflare is the fastest DNS provider in the world, with the fastest speed overall for any DNS provider.
How many DNS records can I have per domain?
The limits per domain are as follows:
- 3,500 DNS records for domains in the Pro, Business, and Enterprise plans
- 1,000 DNS records for Free domains
If you're an Enterprise customer and would like to add more than the limit for a domain, contact us describing the use case and the need for more record types.
Where do I change my nameservers to point to Cloudflare?
Make the change at your registrar, which may or may not be your hosting provider. If you don't know who your registrar is for the domain, you can find this by doing a WHOis search. Follow the instructions in our support guide to change nameservers to Cloudflare.
Can I use Cloudflare without changing my nameservers to Cloudflare?
Changing your nameservers to Cloudflare is what allows us to fully proxy and provision a site. If you can't change to our nameservers, you have two options:
1. Activate Cloudflare through one of our certified hosting partners.
2 Ask for a CNAME setup.
How long does it take for a DNS change I made to push out?
The Cloudflare DNS default Time-To-Live (TTL) is 300 seconds (5 minutes). Any changes or additions you make to your Cloudflare zone file will push out in 5 minutes or less. Note that your local DNS cache may take longer to update; as such, propagation everywhere might take longer than 5 minutes.
Does Cloudflare support IPv6 DNS entries?
IPv6 needs to be added as an AAAA record, not an A record, in your DNS app settings.
Can I use Cloudflare with a Blogger.com domain?
You can use Cloudflare with any custom domain (yoursitename.com) for which you have control over managing its authoritative DNS.
Does Cloudflare offer domain masking?
Cloudflare does not offer domain masking or DNS redirect services (your hosting provider might). We only offer URL forwarding through Page Rules.
Can I CNAME a domain not on Cloudflare to a domain that is on Cloudflare?
Using a CNAME to redirect traffic for a domain not on Cloudflare to a domain that is on Cloudflare creates a DNS resolution error. Since Cloudflare is a reverse proxy for the domain that is on Cloudflare, the CNAME redirect for the domain (not on Cloudflare) wouldn't know where to send the traffic to.
If you would still like to do a redirect for the site not on Cloudflare, then you should establish a traditional 301 or 302 redirect on your origin web server.
Can I use add-on domains with Cloudflare?
Add-on domains are technically different domains that point to another "main" domain server.
From a Cloudflare perspective, however, the domains are looked at as unique entities, which means that you would have to add each domain separately.
Cloudflare treats each of the following as a separate domain:
Each domain needs to be added separately to your Cloudflare account, and may have a separate plan level, from Free to Enterprise. There's no limit on the number of domains in a Cloudflare account. If you have hundreds or thousands, as some customers do, you'll want to know how to use the Cloudflare API v4.
All subdomains are included, so these would all be considered one domain for Cloudflare plans:
Does Cloudflare support wildcard DNS entries?
Cloudflare supports the wildcard '*' record for DNS management in all customer plans. Enterprise customers get full proxy support for wildcard records.
Free, Pro and Business plans
Cloudflare does not proxy wildcard records; therefore, wildcard subdomains are served directly without any Cloudflare performance, security, or apps. As a result, Wildcard domains get no cloud (orange or grey) in the Cloudflare DNS app. If you are adding a `*` CNAME or A Record, you need to make sure the record is grey clouded in order for the record to be created.
To get Cloudflare protection on a wildcard subdomain (for example: www), you need to define that record explicitly in your Cloudflare DNS settings. First, log into your Cloudflare account and click the DNSapp. In this example, you would add "www" as its own CNAME record on your Cloudflare DNS settings and toggle the cloud to orange so the Cloudflare's proxy is enabled.
Cloudflare Enterprise customers can proxy wildcard records. To learn more about the Enterprise plan, contact us.
Wildcards are only valid in the left-most subdomain label. For example, it's not possible to add sub.*.example.com, but it's possible to add *.sub.example.com.
Why can't I make ANY queries to Cloudflare DNS servers?
ANY queries are special and often misunderstood. They are usually used to get all record types available on a DNS name, but what they return is just any type in the cache of recursive resolvers. This can cause confusion when they are used for debugging.
Because of Cloudflare's many advanced DNS features like CNAME flattening, it can be complex and even impossible to give correct answers to ANY queries. For example, when DNS records dynamically come and go or are stored remotely, it can be taxing or even impossible to get all the results at the same time.
ANY is rarely used in production, but is often used in DNS reflection attacks, taking advantage of the lengthy answer returned by ANY.
Instead of using ANY queries to list records, Cloudflare customers can get a better overview of their DNS records by logging in and checking their DNS app settings.
The decision to block ANY queries was implemented for all Authoritative DNS customers in September 2015, and does not affect Virtual DNS customers.
Read Deprecating the DNS ANY meta-query type in the Cloudflare blog.
Why do I have to remove my DS record when signing up for Cloudflare?
Cloudflare supports DNSSEC. If a DS record is present at your registrar while using Cloudflare, you will run into connectivity errors such as SERVFAIL when using a validating resolver like Google and noErrrorfrom non-validating ones.
Here is an example of what an error would look like: ╰─➤ dig dnssec-failed.org @184.108.40.206 <<>> DiG 9.8.3-P1 <<>> dnssec-failed.org @220.127.116.11 ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 5531 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0 ;; QUESTION SECTION: ;dnssec-failed.org. IN A
With DNSSEC support, Cloudflare provides the DS record that must be uploaded to your parent when you enable DNSSEC for your domain.
What happens when I remove the DS record?
When you remove your DS record, an invalidation process begins which results in the unsigning of your domain’s DNS records. This will allow your authoritative nameservers to be changed. If you are an existing customer, this will not affect your ability to use Cloudflare. New customers will need to complete this step before Cloudflare can be used successfully.
Does Cloudflare support EDNS0 (extension mechanisms for DNS)?
Yes, Cloudflare DNS supports EDNS0. EDNS0 is enabled for all Cloudflare customers. It is a building block for modern DNS implementations that adds support for signaling if the DNS Resolver (recursive DNS provider) supports larger message sizes and DNSSEC.
Which record types does Cloudflare not proxy?
What does the Automatic TTL value mean?
In the Cloudflare DNS app, changes to DNS records with an Automatic TTL will propagate in approximately 5 minutes (300 seconds).
What should I do if I change my server IP address or hosting provider?
After switching hosting providers or server IP addresses, update the IP addresses in your Cloudflare DNS app. Your new hosting provider will provide the new IP addresses that your DNS should use. To modify DNS record content in the DNS app, click on the IP address, and enter the new IP address.
Does Cloudflare work with dynamic DNS?
Refer to Cloudflare's article on managing dynamic IPs in Cloudflare DNS programmatically.
Where can I find my Cloudflare name servers?
Under the DNS app of your Cloudflare account, review the Cloudflare Nameservers.
The IP address associated with a specific Cloudflare nameserver can be retrieved via a dig command or a third-party DNS lookup tool hosted online such as whatsmydns.net:
dig kate.ns.cloudflare.com kate.ns.cloudflare.com. 68675 IN A 18.104.22.168.
Should the cloud icon beside my DNS record be orange or gray?
By default, only A and CNAME records that handle web traffic (HTTP and HTTPs) can be proxied to Cloudflare. All other DNS records should be toggled to a gray cloud. For further details, visit our support guide about which subdomains are appropriate to proxy to Cloudflare.
Can subdomains be added directly to Cloudflare?
By default, subdomains cannot be added as standalone domains in a Cloudflare account. The root domain must be added to a Cloudflare account and then subdomains are managed within the root domain. However, Enterprise customers can contact Cloudflare support and request to add subdomains directly to their Cloudflare account.
Can I setup a DNS record for only the root domain?
If your domain is added as a CNAME setup or is hosted through a Cloudflare hosting partner, Cloudflare cannot proxy traffic for the root domain. This is due to DNS specification (RFC) requirements. For such setups, only subdomains can be proxied to Cloudflare and not root domains.
Why do I see SOA record warnings?
Cloudflare automatically creates the SOA record when you move your domain to Cloudflare's Nameservers. Some Cloudflare SOA fields differ from other common DNS servers:
- SOA Serial Number
A date format is common for most DNS servers. However, Cloudflare uses a different methodology to generate the serial numbers.
- SOA Expire Value
The SOA Expire Value describes the duration a secondary nameserver should provide authoritative replies after losing contact with the master server. Cloudflare nameservers may use a shorter value than specified in the RFC recommendation.